Neue Zürcher Zeitung/February 2023
When the Indian, the French and the Japanese argue: How do I get my multicultural team under control?
Cultural conflicts can cripple companies and cause mergers, like the one between Credit Suisse and First Boston, to fail. What managers should keep in mind. Simon Sagmeister on cultural conflicts.
“Intercultural conflicts often don’t run along national borders, but along professional boundaries or divisions. But different national mentalities are often a key dissonance factor.” One example of this is the different values in China and Europe: “A participative corporate culture that also involves the lower hierarchical levels in decisions and demands corresponding personal responsibility is still struggling in China.”
